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Licensing, Support & Feedback ​

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Q15. What kind of commercial model and licensing applies to CabFare Connect? ​

CabFare Connect is provided as a managed integration service. Commercial terms are defined in your contract with CabFare. The API itself is not open-source; usage is licensed and monitored via your API credentials.

Contact CabFare for up-to-date pricing and licensing options at support@cabfare.com.

Q16. Which locations and subsidy schemes does CabFare Connect currently support? ​

CabFare Connect is available in Australia, the United States, and the United Kingdom for standard card payment processing between Taxi Meter and Payment Terminal partners.

For government subsidy scheme processing, CabFare Connect is currently accredited by Safe Transport Victoria (STV) to process the Multi Purpose Taxi Program (MPTP) in Victoria, Australia. CabFare is actively expanding its subsidy scheme accreditations to additional locations. Contact CabFare at support@cabfare.com if you require subsidy scheme processing outside Victoria or would like to be notified when new locations are confirmed.

Q17. How do I get technical support or report an issue? ​

Contact the CabFare technical support team at support@cabfare.com.

When raising a support request include:

  • Environment — sandbox or production
  • API version — for example v0.5.0
  • Taxi Meter or Payment Terminal provider name and software version
  • A clear description of what was attempted and what happened
  • Whether the issue is reproducible or intermittent
  • HTTP logs of failing requests and responses with sensitive data redacted
  • Relevant identifiers — taxiMeterId or terminalId, driverId, vehiclePlate, tripId, transactionId

Refer to the Contacting CabFare Support section in the Developer Troubleshooting Guide for a complete support escalation checklist.

Q18. How are API changes and new versions communicated? ​

CabFare will notify integration partners of API version changes with sufficient lead time to update their implementations. Previous API versions remain available for a transition period following a new version release.

Q19. How can we provide feedback or request new features? ​

Submit feedback and feature requests to support@cabfare.com. When submitting a feature request include:

  • The business problem you are trying to solve — for example a new regional subsidy scheme, a new payment type, or a new hardware integration
  • The impact on drivers, fleets, or passengers
  • Any regulatory deadlines or compliance requirements

CabFare prioritises roadmap features based on safety, compliance, partner demand, and technical feasibility. Where possible, changes are surfaced early through updated API versions and documentation so integration partners can adapt with minimal disruption.